Frontier Airlines, a U.S.-based ultra-low-cost carrier, has received varied ratings across different aspects of its service.
Safety: In 2025, AirlineRatings.com recognized Frontier Airlines as the safest low-cost carrier in the U.S., highlighting its commitment to safety standards.
NEW YORK POST
On-Time Performance: According to aviation data provider Cirium, Frontier Airlines had an on-time arrival rate below 72% in 2024, placing it among the lower-performing U.S. carriers in terms of punctuality.
AP NEWS
Customer Satisfaction: The American Customer Satisfaction Index (ACSI) ranked Frontier Airlines near the bottom among U.S. carriers, with a score of 69 out of 100, just above Spirit Airlines.
NERDWALLET: FINANCE SMARTER
Passenger Reviews: Travelers have reported mixed experiences with Frontier Airlines. Common feedback includes appreciation for low fares but concerns over additional fees, seat comfort, and customer service. For instance, Skytrax reviews indicate an average rating of 2 out of 10 based on 3,751 reviews.
SKYTRAX
In summary, while Frontier Airlines is recognized for its safety and competitive pricing, potential passengers should be aware of its performance in punctuality and customer satisfaction, as well as the possibility of additional fees for services.
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